Hackers disrupt Comcast Internet
Some customers were without e-mail Thursday evening. The company has no evidence that personal info was compromised.
A hacker attack on cable company Comcast Corp. late Wednesday brought down the company’s Comcast.net website and its Web-based e-mail service, affecting thousands of people in the Twin Cities and possibly millions nationwide.
The attack by two anonymous hackers about 10:30 p.m. redirected Internet traffic from Comcast.net and Comcast’s e-mail software to an outside website. There, the hackers used nicknames to brag that they had “roXed Comcast.”
After the attack was discovered, the message was erased and Comcast customers saw what appeared to be a blank page, but Comcast’s webmail service remained “intermittent” Thursday evening, Comcast spokeswoman Mary Beth Schubert said.
Comcast said it had no evidence that customer information had been compromised, and that customers didn’t need to take any action. It also said it had notified law enforcement and an investigation was continuing.
However, Chuck Smith of Wisconsin security firm LockNet Inc. said that, as a precaution, Comcast Internet customers should change their e-mail passwords.
He also suggested running anti-spyware software in case the substitute website had used a feature of Internet Explorer called “Active X” to download malicious software, such as a program that records and transmits keystrokes, to Comcast customer PCs.
Two Comcast Internet customers, Lynette Nelson of Burnsville and Rob Walker of Woodbury, said their usernames and passwords couldn’t have been compromised because they were unable to type them into the blank page that greeted them Thursday morning.
Comcast doesn’t disclose how many Internet customers it has in the Twin Cities, but it is believed to be some fraction of its 550,000 cable TV customers here. Comcast said it didn’t know what percentage of its e-mail users were hit by the outage, which struck only people accessing their accounts through Comcast’s Web software. Those using Microsoft Outlook or other independent e-mail software were unaffected.
By STEVE ALEXANDER
www.startribune.com
