Desktop PCs are becoming more and more reliable according to a new survey by analysts Gartner.

Hardware annual failure rates (AFRs) have been reduced by approximately 25 per cent in the past two years the company said, but laptop reliability remains poor.

According to Gartner, laptop AFRs still range from 15 per cent to 20 per cent throughout the life of the system, compared to five to 12 per cent over the four year lifespan of a desktop.

‘Users need to track their PC failure rates to spot problems and hold their PC suppliers accountable,’ said Leslie Fiering, research vice president at Gartner.

‘Once chief financial officers (CFOs) become aware of PC failure rates, especially in enterprises that purchase thousands of PC each year, there will be extra pressure placed on chief information officers (CIOs) to spot problems and hold their PC supplier responsible.

‘CFOs will want assurances that the equipment they finance is not going to result in downtime for their employees.’

Gartner defines a hardware failure as any repair incident that requires a hardware component to be replaced.

source: tech.monstersandcritics.com

This entry was posted on Thursday, June 29th, 2006 at 12:56 am and is filed under Linux/Open Source [t]. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.